1. What is WeHealth?
WeHealth is your all-in-one virtual healthcare platform, offering 24/7 access to doctors, therapists, and wellness experts. From urgent visits and prescription refills to chronic care, emotional support, and personal health services, we’re here whenever you need us.
2. Who can use WeHealth?
WeHealth is available for adults and children, making it the perfect choice for families who want convenient, continuous care.
3. What services does WeHealth provide?
- Urgent & Primary Care – everyday illnesses, chronic condition management, and prescription refills
- Pediatrics – care for children of all ages
- Emotional Health – therapy, counseling, and mental wellness support
- Personal Health – nutrition, fitness, sexual health, and hair growth treatments
- Remote Patient Monitoring (RPM) – smart devices with 24/7 monitoring by our Beyond Care Team
- Care Coordination – scheduling appointments, arranging home attendants, and connecting patients with specialists
4. Who are the providers?
WeHealth works with board-certified doctors, nurse practitioners, therapists, and specialists licensed in your state. Every provider is vetted to ensure safe, high-quality care.
5. Can WeHealth prescribe medications?
Yes. Our providers can prescribe medications and refills when appropriate and send them directly to your local pharmacy. Please note that controlled substances and certain restricted medications cannot be prescribed via telehealth.
6. Does insurance cover WeHealth?
Yes. Most WeHealth services are covered by insurance. Some patients may even qualify for a free smartphone with unlimited data to make staying connected easier.
7. Do I need special equipment?
For general telehealth visits, you just need a smartphone or computer with internet access. For Remote Patient Monitoring (RPM), WeHealth provides easy-to-use smart devices (like blood pressure monitors, glucose trackers, and pulse oximeters) shipped directly to you.
8. Can my whole family use WeHealth?
Yes. You can add your spouse, dependents, and elderly parents to your WeHealth account. Each family member gets personalized care while you stay informed.
9. Is my information safe?
Absolutely. WeHealth is HIPAA-compliant, and all data is encrypted to protect your privacy. Only you, your providers, and authorized family members can see your information.
10. How quickly can I get care?
Most patients are connected to a provider within minutes. For ongoing RPM services, enrollment and device setup usually happen within a week.
11. How do I get started?
- Sign up through our website or mobile app.
- Create your profile so we can personalize your care.
- Connect with a provider anytime, day or night.
- Start your journey to better health — simple, fast, and stress-free.
12. What if it’s an emergency?
WeHealth is not for emergencies. If you are experiencing severe symptoms such as chest pain, shortness of breath, or a life-threatening emergency, call 911 immediately.